Top Features Of a Remote Call Handling Software

The moment you hear the word ‘remote call handling solution’, you might be wondering what exactly is this solution. Well, it would be correct to say that this is a call management solution working remotely and it doesn’t function with tangible wires or any prominent hardware setups.

Most of the time, these call handling solutions are cloud-based, which further enables the user to attend or make customer calls from any location. The settings of such a solution can be accessed easily from any online panel. We have seen a huge rise in the purchase of such remote call handling solutions and that is how people are also looking forward to the power of cloud-based solutions over on-premise setups.

Whether it is the private call center or NGA 911, these solutions do help. Here are some features that you must look into in a remote call handling solution.

1. IVR – Your latest cloud-based calling software must include IVR (interactive voice response) that interacts with the callers, collects the required information, and then routes the calls to the appropriate department.

2. Call routing – Another prime feature of a call handling solution is its ability to route calls to specific mobile numbers. The users can choose from different call routing options depending on the working of their team.

3. Virtual Number – When it is about remote call handling solution, or any call handling solution like NGA 911, a major aspect of that is your front-end number. The number that your customers are going to see on their dialler. This virtual number facilitates your team to attend multiple calls parallelly.

To Know more information about NGA 911 please visit the website.

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