Cloud-Based Call Handling System: An Empowering Alternative for Emergency Response
And with emergency response, the technologies being adopted must also keep pace with this race. One major development is the shift to cloud-based Call Handling Systems (CHS), which has so many advantages over traditional on-prem-based solutions. One of the companies leading the way on this journey is NGA 911, which is delivering tools that help with this evolution. The Basics of Cloud-Based Call Handling Systems A cloud-based CHS uses Wave-based platforms to process emergency calls eliminating the need for large on-site systems. Using adaptable cloud infrastructure in the public cloud will enable PSAPs to be more agile in how they address calls. It enables timely communication, exchange of data, and allocation of resources key aspects of any emergency response. Advantages of Cloud-Based CHS Scalability and Flexibility: Cloud-based systems can rapidly scale to handle fluctuating call volumes, enabling PSAPs to deliver high-demand scenarios without degradation in performance. Cost-effect...