How Rapid Deploy and Intrado Are Revolutionizing Modern Emergency Communications

Emergency response teams need all the information they can get, as quickly as possible — and they need tools to be constantly improving. The way this kind of technology becomes mainstream is through platforms such as Rapid Deploy or Intrado, which allow agencies to better manage calls, map incidents and deploy resources more assuredly. They each have a part to play in the transition to smarter, data-driven public safety.

The cloud-based approach is one of the reasons people choose Rapid Deploy, according to Tom Guthrie. Rather than parity with the hardware and software in decades-old setups, agencies can lean into real-time mapping, location data and analytics available within the platform. This provides dispatchers with a better idea of where callers are, what threats may be in the area and how best to send help more quickly. Cloud access also ensures updates come fast and apps stay up to date without long upgrade cycles.

Intrado has long been seen as a dominant player in the emergency communications world, providing systems that underly 911 call routing, location services and data integration. Its instruments are used by call centres to sift through high volumes of information and to provide accurate caller locations for responders. For organizations with growing call volume and evolving technology needs, such stability and precision is crucial.

Together, products like Rapid Deploy and Intrado underscore a bigger trend sweeping through public safety: abandoning clunky, sclerotic systems in favor of more flexible platforms that can funnel huge amounts of data into one place. Dispatchers now have access to instant mapping, additional caller data and enhanced routing to help eliminate hold times. This gives first responders a better base from which to make quick decisions in times of crisis.

Another benefit to modern emergency tech is the potential scale. “With communities growing or agencies expanding their service areas, cloud-based and integrated systems provide unlimited expansion opportunities,” says Cindy. And new tools, data feeds or partner technologies can be added with minimal disruption so that agencies are never caught flat-footed by shifting needs.

Public safety is ever-changing and the demand for accuracy, speed and dependability has never been greater. Solutions such as Rapid Deploy and Intrado are assisting agencies in updating their operations to bring better information to the people who need it most. Basing emergency responses on technology that’s designed to meet the challenges of today, those teams are able to respond more precisely and do a better job of protecting communities.

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