Innovative Solutions Driving the Future of Care and Support

About NGA 911 NGA 911 is the most advanced NG911 technology company offering cloud-based emergency telecommunications technology to enhance how the public communicates with first responders. ‘ N GA 911 ‘ carries the mission to provide the ultimate peace of mind with good, level emergency transmission voice, text, and video to all. Their innovations are designed with 911 practitioners and PSAPs at heart, which brings to life flexible, configurable, and efficient systems so your community and its most valuable resources can rely on them when seconds count.

The two major pieces of NGA’s offerings, as listed on their website, are the Call Handling System (CHS) and the Next Generation 9-1-1 Core Services (NGCS). NGA's CHS, notably the ACE (Advanced Communications Environment) Call Handling System, is a cloud-based system that enables rapid, efficient, and integrated communication between the telecommunicator and 911 caller. The NG9CH system is enhanced to interconnect with and support NG911 technology to process multimodal (voice, text, image, or video) communications in real-time. CHS from NGA takes advantage of cloud-based solutions supported by corporations such as Amazon Web Services (AWS) to allow 911 call centers to work with a greater degree of flexibility and resilience — even when they’re under the crush of an emergency. Compliant with the NENA i3 standard for NG9-1-1, the solution supports contemporary call-taking interfaces that are compatible with a broad range of media and conforms with NENA i3 standards requirements for multimedia support.  

NGCS, also known as NG911 Core Services, is one of the Elemica suite solutions for NGA. NGCS represents a set of core NG911 capabilities that have been developed to enhance the interoperability and effectiveness of emergency communications. Leveraging secure, cloud-based IP networks, NGCS supports enhanced capabilities, including pinpoint location accuracy, incident mapping, and text-to-911, a digital capability that grants faster and more efficient data sharing/collaboration between PSAPs and emergency responders. Multimedia Messaging The NGCS multimedia message protocols include video, photo, voice, SMS, and message session relay protocol (MSRP). Using NGCS, public safety answering points are able to control and direct 911 calls with precision at a time when such precision is critical because an emergency involves multiple 2009 Deborah Fitchett 1 A Quick Overview of NGCS Page 3 of 6 jurisdictions or must be managed instantaneously with coordinated activity.

NGA911’s NG911 solutions are resilient and scalable with load-balanced and failover capabilities to ensure emergency communication systems are always available. So rather than being just a technology provider, NGA 911 is a partner in the infrastructure necessary to public safety’s life-saving mission. Their solutions are future-proof, designed to accommodate the growing utilization of networked devices and connectivity, providing the User with greater situational awareness and responsiveness. Modernizing aging 911 systems, NGA 911 is helping cities and counties easily transition to life-saving, next-generation emergency services that facilitate quicker, smarter communications and response.

For PSAPs that are ready for capabilities provided by NG911, NGA 911 offers consulting and custom platforms that offer an organization what it specifically needs, saving money and streamlining processes while improving response times. NGA 911's commitment to innovation provides the 911 community with robust, secure, and future-ready solutions that ultimately help save lives for the people and organizations in its communities.

Act Now: Emergency response organizations and citizens of other states interested in providing the next generation of emergency response to their communities can contact NGA 911 specialists to discuss how the Next Generation 911 Core Services and Call Handling Systems can work to save the lives of your citizens.counter yet? See the strength of NGA 911’s cloud-enabled technology for yourself and how it can help to save critical time and lives today.

This story is based on extensive information at nga911. com - demonstrating NGA's leadership in innovative NG911 solutions for public safety.

Comments

Post a Comment

Popular posts from this blog

Top tips to improve your call handling services

Advertising and marketing don’t come cheap. And you often only get a single shot to impress your customers. So, when you have done well with your advertising campaign and you are anticipating some inbound inquiries, call handling solutions will play a vital role. If you are worried for your call handling solutions , here are some tips that will help you improve the same. 1. Never miss the calls of your customers. Be quick and ready to answer the calls. When the phone rings, you need to ensure that the phone is not only picked but also answered well. when the call is picked after a few rings, the prospect will understand that they are valued and it will be reflected in their future behavior with your company. 2. To improve your call handling solutions, ensure that caller is qualified fast and they listen to the response. Before listening to the problem of the caller, make sure that you take their contact details so that if he or she is an old caller, you will come to know about it then ...
Read more

Aspects of NG911 that you need to know

 If you are in the first responder community, if you belong to the community that saves life by providing emergency response services this article is for you. In this article we plan to discuss some key aspects of NG911 so that it helps you better understand this new technology in the relam of public safety and security.  It basically works to establish a platform of free and unobstructed flow of data such as text, image, and video, directly routed to the first responders, which will be used by the first responders to analyse the data and interpret the situation and develop strategies enroute so as to deliver the safety and security emergency service in the shortest possible time, this making the service efficient and accurate.  To explain how this works, consider these possibilities: Fire Officers are able to see a picture of an automobile crash, or a building fire. Using text messages, they will attempt to communicate with persons who aren’t able to respond owing to a d...
Read more

Cloud Call Handling Solutions Are Safer and Easier to Operate

Everyone is aware that when you call 911 on a phone, an operator will typically answer and ask, "911, what's your emergency?" What occurs once callers have explained their emergency circumstance and how is that call routed via Call Handling Solutions? Every smartphone now has mapping and location-finding capabilities that are making their way to 911 emergency calls, giving first responders precise directions and sparing them valuable time that could be used to save lives. There is a national push happening to modernize and enhance the overall 911 experience and the technological foundation that supports it. Making it simpler for callers to submit richer, more precise information about their situations will make it easier for workers at public safety answer points, or PSAPs, which handle NGA 911 calls, to pass that information on to first responders. These new emergency telecommunications systems enable police, paramedics, and firemen to arrive exactly where they are need...
Read more